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REFUND & CANCELLATION POLICY

At NumismaticHub.com, we strive to provide genuine and carefully curated numismatic collectibles including rare coins, vintage currency notes, and historical memorabilia. Customer satisfaction is important to us, and this policy explains the conditions under which cancellations, returns, and refunds may be processed.
 

By placing an order on our website, you agree to the terms outlined below.
 

1. Order Cancellation

Orders may be cancelled only before the item has been shipped.
 

If you wish to cancel an order, please contact us immediately through our contact page or email with your order details.
 

Once the order has been processed or dispatched, cancellation requests cannot be accepted.

NumismaticHub reserves the right to cancel any order in cases such as:
 

  • Product unavailability

  • Pricing errors

  • Suspicious or fraudulent transactions

  • Technical issues with the order

If we cancel your order, a full refund will be issued to your original payment method.
 

2. Return Eligibility

Due to the collectible nature of numismatic items, returns are accepted only under specific circumstances.
 

You may request a return if:
 

  • The item received is damaged during shipping

  • The item received is incorrect

  • The item received is significantly different from the product description

Return requests must be made within 48 hours of receiving the product.
 

The item must be:
 

  • Unused and in original condition

  • Returned with original packaging and documentation

  • Properly packed to prevent damage during return shipping
     

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items damaged after delivery

  • Products altered, cleaned, or mishandled by the customer

  • Items purchased during clearance or special sale

  • Products returned without prior approval

  • Items where the protective packaging or seal has been removed

Due to the collectible and investment nature of coins and currency, minor variations such as serial numbers, signatures, or printing differences may occur and do not qualify for a return.
 

4. Return Process

To initiate a return request:
 

  1. Contact our support team with your Order ID and photos of the item.

  2. Our team will review the request.

  3. If approved, you will receive return instructions.

Returns sent without prior authorization may not be accepted.
 

The customer is responsible for return shipping costs, unless the return is due to our mistake.
 

5. Refund Process

Once the returned item is received and inspected:
 

  • Approved refunds will be processed within 5–7 business days

  • The refund will be issued to the original payment method

Shipping charges, handling fees, and payment gateway fees are non-refundable unless the error was on our part.
 

6. Damaged or Lost Shipments

If your order arrives damaged:
 

  • Notify us within 48 hours of delivery

  • Provide clear photos of the packaging and item

We will investigate and may offer:

  • Replacement (if available)

  • Store credit

  • Refund
     

7. Contact Us

If you have questions about this Refund & Cancellation Policy, please contact us:

Website: https://www.numismatichub.com

Email: numismatichubb@gmail.com

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